Need help?
Frequently Asked Questions
It takes an average of 5-10 business days for your order to arrive after dispatch. However, depending on the country, it may take up to 3 weeks for your jewelry to arrive in some cases. You can track your order. If your order does not arrive within the estimated delivery time, please send us a message here and we will get back to you within 24 hours.
Yes, Movoza Jewelry ships internationally. Shipping fees and delivery times may vary depending on your country.
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status in real time.
Movoza Jewelry accepts secure payment options such as:
- Credit/Debit cards
- PayPal
- Local payment providers (depending on region)
Orders are processed quickly, so cancellations or changes may not be possible once the order is placed. It’s best to contact customer support immediately if needed.
- Returns are generally accepted within a limited period after delivery
- Items must be unused, unworn, and in original packaging
- Customers may need to cover return shipping costs
- Some sale or promotional items may not be eligible for return
If you receive a damaged or incorrect item:
- Contact support immediately
- Provide photos of the issue
- You may receive a replacement or full refund after verification
Movoza Jewelry items are designed for durability, but to maintain shine and longevity:
- Avoid water, perfumes, and chemicals
- Store jewelry in a dry place
To keep your jewelry looking new:
- Remove before showering or swimming
- Avoid contact with lotions and perfumes
- Store in a jewelry box or pouch
Yes, Movoza Jewelry regularly offers promotions, seasonal sales, and exclusive deals. Subscribe to their newsletter or follow their social media for updates.
Yes, Movoza Jewelry uses secure payment gateways and encryption to protect your personal and payment information.
You can contact Movoza Jewelry through:
- Website contact form
- Email support
- Social media channels