We are based in Amsterdam, Netherlands but we ship worldwide to most countries for free!

It takes an average of 5-10 business days for your order to arrive after dispatch. However, depending on the country, it may take up to 3 weeks for your jewelry to arrive in some cases. You can track your order. If your order does not arrive within the estimated delivery time, please send us a message here and we will get back to you within 24 hours.

Yes, We offer free shipping over €35 to most countries around the world.

Movoza Jewelry™ adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status in real time.

Movoza Jewelry accepts secure payment options such as:

• Credit/Debit cards
  
• PayPal
  
• Local payment providers (depending on region)

If you wish to cancel your order contact us here and we will do our best to help you with your request.

If you would like to return your jewelry, please email movoza2@gmail.com to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please
contact us here and we will immediately ship you a new order completely free of charge.

If you have misspelled or auto-filled your address incorrectly, please contact us ASAP here and provide your new address.

Yes, our jewelry is 100% waterproof and tarnish-resistant. You can wear our pieces in the shower, at the gym, or while swimming in the ocean without worrying about fading, rusting, or turning your skin green. We craft our jewelry using high-grade, durable materials designed to withstand daily wear and maintain their shine for years.

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can't control. But don't worry, we will make sure that you get your parcel :)
If for any reason, your parcel is lost, we will always offer to ship you a new one completely free of charge or give you a refund (whatever you prefer) -simply contact us here.

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Movoza Jewelry™ has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please contact us here as soon as possible to see if it is possible to amend your order.

Yes, Movoza Jewelry regularly offers promotions, seasonal sales, and exclusive deals. Subscribe to our newsletter or follow their social media for updates.

Yes, Movoza Jewelry uses secure payment gateways and encryption to protect your personal and payment information.

You can contact Movoza Jewelry through:

• Website contact form
  
• Email support
  
• Social media channels