Shipping Policy

We’ve compiled answers to our most frequently asked shipping and order questions below. Can’t find what you need? Contact our support team here.

How Long Does Delivery Take?

We know you want your new Movoza Jewelry pieces as soon as possible. We offer FREE standard shipping on orders over $35 / £35 / €35 to most destinations worldwide. Every package includes full tracking so you can follow your order right to your doorstep.

Destination	Shipping Cost	Processing Time	Estimated Delivery Time
United States	Free over $35	1–2 business days	6–12 business days
United Kingdom	Free over £35	1–2 business days	8–15 business days
Canada	Free over $50 CAD	1–2 business days	8–15 business days
Australia	Free over $50 AUD	1–2 business days	7–12 business days
European Union	Free over €35	1–2 business days	3–7 business days (varies by country)
Rest of the World*	Free over $35	1–2 business days	8–15 business days

Note: Orders are processed 7 days a week, but dispatch occurs Monday through Friday. Peak shopping periods (such as Black Friday, Cyber Monday, and the holidays) may see slight delays due to high carrier volumes.

Do You Ship Internationally?

Yes, we ship to most locations worldwide. However, due to courier limitations and strict local import restrictions, we currently cannot deliver to:

Afghanistan, Algeria, Angola, Aruba, Ascension Island, Bangladesh, Belize, Bolivia, Botswana, Cayman Islands, Chile, Cook Islands, Ecuador, Egypt, El Salvador, French Polynesia, Gibraltar, Greenland, Guernsey, Honduras, India, Iraq, Kosovo, Lebanon, Malawi, Maldives, Martinique, Mongolia, Montenegro, Nepal, New Caledonia, North Macedonia, Pakistan, Palestinian Territories, Panama, Peru, Philippines, Serbia, Seychelles, Somalia, South Sudan, Sri Lanka, Trinidad & Tobago, and Tristan da Cunha.

How Is the Jewelry Packaged?

Every Movoza order is prepared with care. Pieces are packaged in jewelry boxes and shipped inside protective, cushioned mailers to prevent scratches, tangles, or transit damage.

How Secure Is My Personal Information?

Movoza Jewelry adheres to the highest industry security protocols. All personal details and payment data are encrypted during transmission using modern SSL (Secure Sockets Layer) technology to ensure complete privacy and transaction safety.

Can I Amend or Cancel My Order?

Our fulfillment team begins processing orders quickly.

Amendments: You can make edits to your basket prior to checkout. If you need to make changes after your order is placed, please contact us immediately. Once fulfillment has started, orders cannot be adjusted.
Cancellations: Reach out to movoza2@gmail.com as soon as possible. If the order has not yet entered fulfillment, we will cancel it and issue a full refund.

What Should I Do If I Entered the Wrong Address?

If you notice an error or an incomplete auto-filled address, email movoza2@gmail.com immediately with your order number and the corrected shipping address. We cannot reroute orders once handed over to the carrier.

What If My Package Is Delayed or Lost?

While rare, transit delays can occasionally happen due to customs checkpoints or carrier bottlenecks.

If your package appears stuck or is confirmed lost by the postal carrier, we will gladly ship out a replacement at zero charge or issue a full refund. Simply reach out via our contact page.

Will All My Items Arrive Together?

We aim to dispatch every order in a single shipment. In rare cases where inventory is distributed across multiple fulfillment hubs, your order may arrive in separate packages. If this happens, you will receive individual tracking numbers for each package.

Will I Have to Pay Customs Duties or Import Fees?

For the majority of shipments, additional fees do not apply. However, international shipments outside primary transit regions may occasionally incur local customs handling fees or import taxes. These duties are determined by local governments and are the responsibility of the recipient.

What If My Item Arrives Damaged?

We pack every order securely, but transit mishaps can occur. If your piece arrives damaged or defective, email movoza2@gmail.com within 48 hours of delivery with a clear photo of the damage and your order number. We will send a complimentary replacement right away.

Can I Return My Order?

Yes. We offer a 30-day return policy starting from the delivery date. To initiate a return or exchange, please email movoza2@gmail.com or check our dedicated Return & Refund Policy for eligibility criteria.

Still Have Questions?

If you need further help with your order, please submit a support request here or reach us at movoza2@gmail.com. Our team is here to help!