Return & Refund

We hope you love your new Movoza Jewelry! However, if you’re not completely happy with your purchase or you simply changed your mind, we are more than happy to exchange it or offer you a refund.

We truly want to provide the best experience for our customers, and our top priority is ensuring you are completely satisfied with your jewelry and your shopping experience.

Can I return my item(s)?

Please see the guidelines below to confirm if your purchased items are eligible for a return. We offer 30-day returns for all customers. Please note that a return shipping fee will be deducted from your final refund amount. The 30-day return window starts on the day your shipment is delivered or picked up. Original shipping fees are non-refundable.

To qualify for a return:

• Items must be in their original condition without signs of wear, damage, or alterations.

• All earrings must remain in their original, unopened packaging for hygiene reasons.

Non-returnable items include:

• Worn or opened earrings

• Gift cards

• Final sale promotional items

To initiate a return, please [click here].

Can I make an exchange?

We offer a 30-day exchange window on all eligible items. Please have your order confirmation email or order number handy. To qualify for an exchange, items must meet the same eligibility requirements outlined above.

To initiate an exchange, please [click here].

The Movoza Guarantee

We stand behind the quality of our jewelry with a 1-Year Warranty from the date of purchase. We will gladly replace your piece if any defect in the material or workmanship occurs.

What is not covered:

• Lost or stolen items

• Scratches and minor tarnishing caused by normal wear and tear

• Damage resulting from improper use, harsh chemicals, or improper storage

• Third-party alterations, repairs, or modifications made after purchase

To submit a warranty claim, please [click here].

When will I receive my refund?

Once inspected and approved, refunds are processed automatically back to your original payment method. Please allow 5–10 business days for your bank or credit card provider to post the funds to your account.

*Buy 1 Get 1 Free / Buy 2 Get 2 Free Returns*

If you used this special promotion and you only loved some of the items and want to return the others, no problem at all. You can simply exchange any item in your order for another item on our site that has the same or lower retail value to the item/s you are exchanging. We will ship the exchanged item(s) completely for free.